RETURN
To return your order, you will first have to fill out the special return form (you will find it in your order) and you should send it to us by email or fax.
Our company will read your request to approve the change of your product.
Please remember that in order to be returned a product should be in its original packaging in excellent situation, without removing any of the special tags (tabs).
The product must have a retail sales receipt.
Our company will read your request to approve the change of your product.
Please remember that in order to be returned a product should be in its original packaging in excellent situation, without removing any of the special tags (tabs).
The product must have a retail sales receipt.
You can return your order within 14 working days. For returning the products,
you are charged with the direct cost of return, unless it is a mistake of the company.
Then the cost of the refund is charged to the company.
you are charged with the direct cost of return, unless it is a mistake of the company.
Then the cost of the refund is charged to the company.
Can the order be canceled?
You can cancel your order or a part of it, until the shipping of the order starts.
From this point on, you can not cancel your order.
If you have received a faulty product follow these steps:
Υou need to check the products of your order when you receive them.
if the product has a defect, you should return this product to its original packaging with the special tags (tabs).
The product must have a retail sales receipt and the special return form, completed by you, (you will find it in your order).
When the product is returned to the company it will pass through detailed quality control so as to find the problem.
If the defect is detected, then the company will contact you, to replace it.
Υou need to check the products of your order when you receive them.
if the product has a defect, you should return this product to its original packaging with the special tags (tabs).
The product must have a retail sales receipt and the special return form, completed by you, (you will find it in your order).
When the product is returned to the company it will pass through detailed quality control so as to find the problem.
If the defect is detected, then the company will contact you, to replace it.
Can I exchange one product with another?
You can replace the product with the same or another number of the same product.
If you wish to replace a product due to company's error (e.g. you have been sent the wrong product etc.) then we undertake the full cost of the return and of course its replacement.
If you wish to replace it for your personal reasons (e.g. not ordered the right size), then you have to undertake the cost of return.
If the product to be replaced is not available, then we will contact you to make your suggestions
You can replace the product with the same or another number of the same product.
If you wish to replace a product due to company's error (e.g. you have been sent the wrong product etc.) then we undertake the full cost of the return and of course its replacement.
If you wish to replace it for your personal reasons (e.g. not ordered the right size), then you have to undertake the cost of return.
If the product to be replaced is not available, then we will contact you to make your suggestions
How much does it cost to return a product?
Greece
The return fee is € 3 and is charged to the customer. Using only Geniki Taxydromiki to return the product
Greece
The return fee is € 3 and is charged to the customer. Using only Geniki Taxydromiki to return the product
CYPRUS
Refunds must be made only with General Postal charges of € 15.
Refunds must be made only with General Postal charges of € 15.
Please visit http://www.taxydromiki.com/cyprusnetwork and arrange a pickup of the package you want to return.
Special informations:
Money can not be refunded.
Changes can not be made at Romella stores (Pagrati & Halandri)
The cost of the order can not be disputed
The loss or the damage to the product during transport is the responsibility of Romella
Ιf the garment has been corrected following the customer's suggestion, can not be changed
Cost credit can be made in the event of a product failure, within a specific time period defined by Romella.
Return Contact Details:
Αddress return: IMITTOU 34 & JOHN KENNEDY 35, KAISARIANI
Phone Number : 210 7656880
email: [email protected]
fax:210 7656780